We live in a time when everyone is a customer. People are no longer citizens, patients or students.
People do not see themselves as citizens. Sacrifices are just for suckers. Many people voted for Donald Trump because they liked his brand and product and did not like Harris’s laugh. They chose a president like they would toilet paper. They identified with his selfishness and saw themselves or a version of themselves. Rich, selfish, scatterbrained, pugnacious, white, demanding and full of ego. Game the system. Look out for number one. Greed is the new virtue.
The health care world no longer has patients. Now they are customers. “Would you like a pill for that problem? On a scale of one to ten, what is your pain level? After the visit, please fill out this survey to let us know how we are doing.” It is not about health care but more about money. Customer satisfaction is our goal! Oh. Sorry about that opioid epidemic and all those dead people. We got them hooked on those funny pills.
In universities people are no longer students. If a professor can no longer entertain the class, she gets bad reviews. Make students read books. You must be out of your mind! With the advent of the cellphone, the majority of students go to college having never read a single book from cover to cover. I brought this up online about five years and the parents got quite defensive. It has just gotten worse.
No, our average graduate literally could not read a serious adult novel cover-to-cover and understand what they read. They just couldn’t do it. They don’t have the desire to try, the vocabulary to grasp what they read, and most certainly not the attention span to finish. For them to sit down and try to read a book like The Overstory might as well be me attempting an Iron Man triathlon: much suffering with zero chance of success.
Hilarius Bookbinder Mar 31 Guest post – Persuasion Newsletter
The student is now a customer. Anything that makes them uncomfortable and they simply do not show up. An opposing point of view? An angle that is perhaps rarely seen? Reading that is difficult with big words? Learning to expand the mind? No. Sorry. I am here because if I get this degree it will hopefully mean I will not have to work in fast food, microwaving hamburgers for the next thirty years.
The irony is that we live in a world when in past times you were actually a customer. Gas stations pumped your gas. Baggers in grocery stores were common. A travel agent would make sure you got the right flights when things got complicated. When you called a company for information, you could actually talk to a real person. Maybe now we are often just disgruntled customers.
Keep it small and in the neighborhood. That’s what I say.
That is my rant for today. I am sticking with it.